INTERRA HEALTH PRIVACY POLICY

Last Updated: February 25, 2026

Please note that the INTERRA HEALTH Website and Products and Services are intended only for individuals acting in a business-to-business context (e.g., employees, officers, or representatives of business entities) and are not intended for general consumers acting in a personal or household context.

1.     Introduction

PRN Software LLC d/b/a Interra Health (“Interra Health”, “we”, or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect, use, maintain, protect, disclose, or otherwise process about you when you visit our website interrahealth.com (the “Website”) and use our e-prescribing products and services and other products and services we make available to health care organizations (collectively, our “Products and Services”) and our practices for collecting, using, maintaining, protecting, disclosing, or otherwise processing that information.

This Privacy Policy applies to information we collect:

• on our Website;
• on or through our Products and Services; and
• in email and other electronic messages between you and Interra Health through any medium, including but not limited to, our Artificial Intelligence (“AI”) customer support features.

It does not apply to information collected by:

• us through any other means, including on any other website operated by Interra Health or any third party (including our affiliates and subsidiaries);
• us or any of our affiliates or subsidiaries related to your or any other individual’s employment or potential employment with us; or
• any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the Website.

As noted above, our Website and Products and Services are intended only for individuals acting in a business-to-business context (e.g., employees, officers, or representatives of business entities) (“Business Customers”) and are not intended for general consumers acting in a personal or household context. In the event of a conflict between this Privacy Policy and any terms in an agreement between Interra Health and a Business Customer, the agreement shall govern.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Products and Services. By accessing or using our Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

2.     Collection and Use of Your Personal Information

Throughout this Privacy Policy, the term “Personal Information” means any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device. However, Personal Information does not include any deidentified or aggregated information.

We collect Personal Information from various sources, including:

• directly from you when you provide it to us;
• automatically as you navigate through or otherwise use the Website or Products and Services;

The Personal Information we collect depends on your interaction, for example whether you interact with us as a visitor to our Website or as a Business Customer to whom we provide Products and Services.

Personal Information Collected

We may collect the following types of Personal Information directly from you when you access or use our Website or Products and Services: name, address, email address, telephone number,  employer name, job title or role, records of Products and Services purchased, obtained, or considered to be purchased or obtained, information related to your interaction with our Website, Products and Services, or advertisements, and any other identifier by which you may be contacted online. In addition, we also may collect other types of information that you may provide when you fill out a form or through your correspondence with us. We use the information we obtain about you to enable us to provide you with the Products and Services you request and as otherwise provided in this Privacy Policy.

In addition, we also collect other types of Personal Information when you fill out the order form to request information about our company or its Products and Services. You also provide us with Personal Information when you communicate with us by email or in any other way. When you fill in the order form on our Website or communicate with us in any other way, we may retain the content of your message and our response to you. We use this information to respond to your request and to better understand the needs of customers and potential customers.

Information We Collect on our Website through Automatic Data Collection Technologies

We may also use automatic data collection technologies to collect certain Personal Information about your interaction with our Website. This can include information about your equipment, browsing actions, and patterns, such as:

• details of your visits to our Website, including traffic data, logs, referring/exit pages, date and time of your visit to our Website, error information, and other communication data, as well as the resources that you use or otherwise interact with on or through the Website;
• information about your computing device and Internet connection, such as your IP address, operating system, browser type, advertising ID, and device ID; and information collected through cookies (or browser cookies) running on our Website.

The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to: (i) estimate our audience size and usage patterns; (ii) store information about your preferences; (iii) customize our Website according to your individual interests; (iv) speed up your searches; and (v) recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies are small data files placed on your computer that allow us to collect certain information whenever you visit or interact with our Website. Some of these cookies are managed by us (first-party cookies), while others are managed by third parties that we do not control (third-party cookies). You can find more information about cookies at http://www.allaboutcookies.org.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our Website. More information about our use of specific cookies and how long they remain on your device can be found via the cookie consent manager at the bottom of any page of our Website and reviewing the specific cookies listed under each category of cookies.

• Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
• Website Interaction and Performance Monitoring Tools. Our Website may also use interaction and/or performance monitoring tools (sometimes call tracking scripts, analytics tools, session replay tools, or heatmap tools). These tools execute code in your web browser to help us collect data about your use of and interactions with the pages and content on our Website. This may include recording your mouse movements, keystrokes, navigation pathways, other actions that you take on our Website, and information automatically transmitted from your web browser to our Website such as information about your operating system, computer hardware, and browser preferences.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, analytics providers, social media companies, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different Website and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

BY CONTINUING TO ALLOW US TO USE ANY OF THE ABOVE DESCRIBED TECHNOLOGIES, YOU HEREBY CONSENT TO OUR RECORDING YOUR MOUSE MOVEMENTS, KEYSTROKES, NAVIGATION PATHWAYS, USE AND COMMUNICATIONS YOU MAY HAVE WITH OUR WEBSITE (INCLUDING INFORMATION RELATED TO YOUR ACCESS TO ANY AUDIO-VISUAL MATERIALS AVAILABLE ON OR THROUGH THE WEBSITE THAT), AND OTHER ACTIONS THAT YOU TAKE ON OR THROUGH THE WEBSITE AND OUR DISCLOSURE OF SUCH RECORDED INFORMATION TO THIRD-PARTY PROVIDERS OF SUCH TOOLS.

3.      How We Use Your Information.

We may use information that we collect about you or that you provide to us, including any Personal Information:

• to provide and personalize our Website and Products and Services provided;
• to provide you with information or Products and Services that you request from us;
• to support, develop, troubleshoot, and debug our Website and Products and Services;
• to process your requests, purchases, transactions, and payments and prevent transactional fraud;
• to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
• to personalize your experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and advertisements through our Website, third-party sites, and via email or text message (with your consent, where required by law);
• to promote and market our Products and Services, the products and services of our affiliates, and the products and services of third party partners. For example, we may use your Personal Information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you;
• to help maintain the safety, security, and integrity of our Website, Products and Services, databases and other technology assets, and business;
• for internal testing, research, analysis, and product development, including to develop and improve our Website, and to develop, improve, or demonstrate our Products and Services, and related purposes which may include the use of artificial intelligence or machine learning;
• detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
• debugging to identify and repair errors that impair existing intended functionality;
• to carry out our obligations and enforce our rights arising from any contracts, including for billing and collection;
• to anonymize and aggregate information for analytics, reporting, and other purposes permitted by law;
• to respond to law enforcement requests, court orders, and subpoenas, and carry out our legal and contractual obligations;
• in any other way we may describe when you provide the information;
• to fulfill any other purpose for which we have collected it; and
• for any other purpose with your consent.

4.     Disclosure of Your Personal Information.

We do not share, trade, sell, or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

• to our affiliates, subsidiaries, vendors, service providers, and business partners, including our data hosting and data storage partners, analytics and advertising providers, technology services and support, and data security advisors. We may also share your Personal Information with professional advisors, such as auditors, law firms, and accounting firms;
• to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Interra Health’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Interra Health is among the assets transferred;
• to third-party cookie and other tracking technology providers for the purpose of providing analytics, marketing, and cross-context behavioral advertising services to us;
• with affiliates and third parties to market our Products and Services to the extent permitted by law;
• to third parties to market their products or services to you (e.g., pharmaceutical companies) to the extent permitted by law;
• for any other purpose disclosed by us when you provide the information; and
• with your consent.

We may also disclose your Personal Information:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request; and
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Interra Health, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

5.     AI

Certain artificial intelligence (“AI”) features may be used to improve your experience or the overall experience of the Website and Products and Services. When we collect Personal Information from an individual who uses the Website or Products and Services, we may use the Personal Information in conjunction with our AI features to provide the Website and Products and Services, and other internal purposes permitted by applicable laws. AI-generated insights assist but do not replace human decision making.

We may use information we collect to internally refine, improve, and train the models and algorithms that support our AI features, in accordance with applicable law. This helps us enhance AI-driven insights, improve recommendations, and contribute to better outcomes.

6.     Choices About How We Use and Disclose Your Information

We do not control the collection and use of your information collected by third parties described above in Disclosures of Your Information. These third parties may also aggregate the information they collect with information from their other customers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Information we have collected about you. We have created mechanisms to provide you with control over your Personal Information:

• Tracking Technologies. We may use certain tracking technologies that may record your activities on our Website and your other online activities, and such recordings may be disclosed and processed by third-parties who provide such technologies. This helps us understand our users and the use of our Website.
• Targeted and Behavioral Advertising. Our Website may use certain technologies, including cookies, to display advertising to you based on your activities of our Website and other online activities.

You may disable these technologies through our cookie consent manager, which you may access at the bottom of any page of our Website or by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.

As noted above, we do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its website by visiting www.aboutads.info.

• Direct Informational, Marketing, and Promotional Offers from Interra Health. We may send informational, promotional or marketing-related emails to you (with your consent where required by law). You may opt out of such communications at any time by clicking the “unsubscribe” link at the bottom of the email. If you opt-out of receiving these types of emails from us, please note that you may continue to receive transactional or account-related communications from us.

7.     Accessing, Correcting, and Deleting Your Personal Information.

You may send us an email at [email protected] to request access to, correct, or delete any Personal Information that we have collected about you. If you have an account with us, we cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change or delete your Personal Information if we believe the change or deletion would violate any law or legal requirement or cause the information to be incorrect.

The jurisdiction in which you are a resident or are located may provide you with additional rights and choices regarding your Personal Information. Please see Jurisdiction-Specific Privacy Rights for more Information.

8.     California Privacy Rights and Disclosures.

If you are a resident of California, you have the additional rights described in our Privacy Addendum for California Residents.

9.     Do Not Track Signals and Global Privacy Control Signals.

Some web browsers permit you to broadcast a signal to Website and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals, and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

Some web browsers and browser extensions permit you to broadcast the Global Privacy Control signal (“GPC Signal”) as specified at https://www.globalprivacycontrol.org. Our Website is designed to honor GPC Signal and/or we may limit the Personal Information or other information we collect and how we use your Personal Information or other information based upon whether such a signal is transmitted by your browser or device and received by us.

10.  Available Only to Users in the United States

Access to and use of the Website and Products and Services is limited exclusively to users located in states within the United States. The Website is not designed for, and the Products and Services are not available to, users located outside the United States. Accessing the Website and/or obtaining the Products or Services where we do not offer the Website and/or the Products and Services, is prohibited.

11.  Information Security

We have taken steps and implemented administrative, technical, and physical safeguards designed to protect against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential.

The sharing and disclosing of information via the internet is not completely secure. We strive to use best practices and industry standard security measures and tools to protect your data. However, we cannot guarantee the security of Personal Information transmitted to, on, or through our Website or Products and Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Website or Products and Services, in your operating system, or mobile device.

We retain your Personal Information for as long as we continue to provide the Products or Services to you, or for a period in which we reasonably foresee continuing to provide the Products or Services. Even after we stop providing the Products or Services directly to you, we may continue to retain your Personal Information to comply with our legal and regulatory obligations, as well as with tax, accounting, and financial reporting obligations, including when such retention is required by our contractual agreements.

12.  Children Under the Age of 18

Our Website are not intended for children under 18 years of age. No one under the age of 18 may provide any Personal Information to or on the Website. We do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on our Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn that we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete such information. If you believe we might have any information directly from a child under 18, please contact us at [email protected].

13.  Changes to our Privacy Policy

We may change this Privacy Policy at any time. If we update or make changes to this Privacy Policy, we will post the revised statement on this page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this Privacy Policy to check for any changes.

Your continued use of the Website following the posting of changes constitutes your acceptance to such changes.

14.  Contact Us

If you have a question or concern about this Privacy Policy or the ways in which we collect and use your Personal Information described in this Privacy Policy or if you have any requests related to your Personal Information pursuant to applicable laws, you are welcome to contact us at the contact information below.

PRN Software LLC dba Interra Health

56 Broad Street, Ste. 14026
Boston, MA 02109
[email protected]
1-800-360-4965

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